Job description:

The FA's Football Operations team are looking for a detail oriented International Clearance Administrator, with strong interpersonal skills to support the administration of International Transfer Certificates (ITC) for the National Leagues Pyramid (NLP) and Grassroots game and to provide Customer Service Support to enquiries received into the helpdesk.

International Transfer Certificates are required when all players above the age of 10 move from England to or from another county to play football. The postholder will play a key role in ensuring this process is done effectively to allow players to play. This 6 month contract is to support the team during a period of peak activity ahead, and at the beginning of, the new Season.

The postholder will be based in the Football Operations Division, which is at the heart of the running of the game including Player Status & Registrations, Refereeing, FA Competitions, Licencing & Sanctioning and the National Leagues Pyramid, including the Women's National League providing great exposure into the running of the game.

 

 

What will you be doing?

• Process International Transfer Certificates received via the registration portal in a timely, effective and accurate manner in accordance with performance targets.
• Use the designated Customer Service platform to respond within agreed timeframes to queries received in relation to ITCs or other queries assigned to the post holder.
• Ensure that the relevant reporting tools are updated daily to provide accurate positioning of current application flows.
• Engage with other National Associations to confirm that players are either registered to their Association or The FA.
• Utilise FA Systems to ensure that players are correctly registered or released in accordance with their application.
• Always provide high quality and respectful customer service to stakeholders in line with The FA group Values.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

 

What are we looking for?

 

Essential for the role:

• Excellent IT skills utilising Office 365 products
• Strong administrative skills, especially in writing & constructing emails
• Excellent interpersonal skills, particularly when dealing with problems in a fast-paced working environment
• Eye for detail in process environments.

 

Beneficial to have:

• Use of customer service platforms ie. Freshdesk
• Experience of using smartsheet or other data platforms
• Understanding of FIFA Player Status Articles and the International Transfer Certificate policy for adults and minors.
• Experience of sports / football administration

 

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

 

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility.

 

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

 

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

 

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

 

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.